Best Practices in Multichannel Operations & Fulfillment Review

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Best Practices in Multichannel Operations & Fulfillment ReviewCurt Barry's business book is not for everyone - but it IS for EVERY cataloger out there, and anyone involved in a business where fulfillment of orders is required. Fulfillment is one of the big things that sets catalogers apart - getting the right items out to customers fast. Curt Barry is the acknowledged master in this area, and this book is a must read for anyone operating in an environment where product fulfillment is required. Barry and his co-authors deliver in a big way!Best Practices in Multichannel Operations & Fulfillment OverviewBest Practices in Multichannel Operations & Fulfillment gathers in one volume the accumulated best practices of veteran consultancy F. Curtis Barry & Company in the areas of business management, contact center, forecasting and inventory management, direct commerce systems, and warehouse and distribution. It provides executives, supervisors, and managers of Catalog, eCommerce, Retail, and Wholesale businesses a resource of "how-to's" and best practice recommendations focusing on lowering operating expenses, improving productivity and achieving cost efficiencies in operations, while maintaining a high level of customer service company-wide. The clear, in-depth writings include research, data, and results from "in the field" experience as well as realistic best practices that have been implemented in clients' operations and businesses. This book puts at your fingertips best practices on topics such as: shipping options and strategy; ways to improve vendor quality control; determining your IT spend; expanding existing warehouse capacity; the real cost of employee turnover; disaster recovery plans; developing corporate dashboards; immediate warehouse cost reduction ideas; multichannel product pricing; conducting a post season operational assessment; trends and metrics in fulfillment; cross-border commerce solutions; how to ensure a smooth system selection and implementation; effective non-profit merchandising; multichannel merchandising 2.0; managing your cost per call; building versus buying a commercially packaged system; and many more areas of interest.

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